To help you better understand our services and products, here are some frequently asked questions and their answers. If you have any other questions, please feel free to contact us.
- How do I place an order?
You can browse our website, select the products you want, and then click “Add to Cart”. After completing the shopping, click the shopping cart icon in the upper right corner to enter the checkout page, fill in the relevant information and complete the payment. - Can I cancel or modify my order?
Once the order is submitted, we will process it as soon as possible. If you want to cancel or modify your order, please contact us immediately through the customer service email. We will try our best to meet your request during the order processing, but we cannot guarantee that all modifications can be completed before shipping. - How long does it take to ship?
Normally, the order processing time is 3 working days, and the delivery time depends on your geographical location. Domestic orders are generally delivered within 5 working days, and international orders may take longer. Detailed shipping time will be displayed when you place an order. - How do I track my order?
Once your order is shipped, we will send you an order confirmation email, which includes the shipping tracking number and link. You can track your order status online through the link. - What should I do if I receive a damaged item?
We are sorry for receiving damaged or wrong items. Please contact our customer service immediately after receiving the item and provide relevant pictures and order information. We will process a refund or replacement for you as soon as possible. - Can I return the item?
Yes, we accept returns within 30 days of receipt. The item must be in new condition and with original packaging. Please contact us through the customer service email to get the return address and detailed steps. - Is your website secure?
We take your security very seriously. Please rest assured that we have adopted the latest security technology to protect your personal information and payment information, and ensure the secure transmission and storage of data. - How to contact customer service?
You can contact our customer service team by sending an email to [email protected]. We will respond to your inquiry as soon as possible, usually within 24 hours.
Thank you for your support. If you have any other questions, please feel free to contact us!