REFUND POLICY

  1. Refund Policy Overview
    We are committed to providing customers with high-quality products and services. If you are not satisfied with the product you purchased, we will process your refund request in accordance with the following terms.
  2. Scope of application
    Customers can make a refund request within 30 days after receiving the product.
    The product must be in new condition, unused and with original packaging and all accessories.
    Special products (such as customized products, promotional products, etc.) may not be subject to the refund terms. Please consult customer service before purchasing for specific circumstances.
  3. Refund application process
    Contact customer service: Please contact our customer service team by email or phone and provide your order number and the reason for the refund.
    Return instructions: Customer service will provide you with the return address and guide you through the return process.
    Return the product: Return the product according to the instructions provided by customer service. Please make sure to use a trackable mailing method and keep the mailing receipt.
  4. Refund processing time
    Once we receive the returned product and confirm that the product is eligible for a refund, we will process your refund request within 7 working days. The refund will be returned to the original payment method, and the processing time may vary depending on the bank or payment platform.
  5. Shipping Costs
    Within the United States: If the return is due to a defective or incorrect product, we will cover the return shipping costs. For other returns, the return shipping costs are the responsibility of the customer.
    International Orders: Return shipping costs are the responsibility of the customer for all international orders, regardless of the reason for the refund.
  6. Cancelling an Order
    If you wish to cancel your order, please contact us as soon as possible before the product is shipped. If the product has already been shipped, you will need to follow the return process above.
  7. Contact Us
    If you have any questions about our refund policy or need further assistance, please feel free to contact our customer service team at [email protected].

Thank you for choosing us, we are here to serve you wholeheartedly!